Flow Designer
Chatbots in minutes with drag-and-drop
Contact Database
Create custom fields and track activity
Campaigns
Automate ongoing engagment
Omni-Channel
Facebook, WhatsApp, SMS..
Tickets
Let your chatbot hand-off to a human
Integrations
Zapier, Wit.ai, Custom Webhooks..
Pricing
Blog
The latest updates from the TextIt team.
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Watch our video series on mastering flows.
Knowledge Base
Articles on tips, tricks, and best practices.
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The latest from the TextIt team
We are always working hard to make TextIt work better for you. Follow along with updates from the team and see how others are leveraging the power of TextIt for their businesses.
Best Practices
How to Test Your Flows Like a Pro
A Simple Guide for Perfecting Your Flow Delivery
Best Practices
Troubleshooting Delivery Errors
Getting to the Bottom of Undelivered Messages
Best Practices
The Facebook and Instagram 24-Hour Rule
What You Need to Know for Better Communication 📱💬
Best Practices
How to Effectively Track and Manage Opt-Outs for Your SMS Campaigns 📱🚫
Keeping Your SMS List Clean and Engaged
Best Practices
Bringing Your SMS Contacts Over to Telegram
📱➡️💬 Save on Costs and Improve Engagement!
Product Updates
Mastering Shortcuts for Faster Messaging
Want to speed up your messaging and keep things consistent? 😎✨
Best Practices
Streamline Your Workflow with Zapier and TextIt Integrations
Work Smarter, Not Harder!
Product Updates
NEW: Cancelling Flow Starts & Broadcasts
Read on to learn how to cancel an active Flow or Broadcast and better manage your messaging.
Product Updates
NEW: Using Facebook Opt-ins to Broadcast Messages
Looking to effectively communicate with your contacts on Facebook? Use Opt-ins to broadcast your messages like a pro! 🚀
Best Practices
Using ChatGPT in a Flow
Supercharge Your TextIt Flows with ChatGPT: A Step-by-Step Guide
Best Practices
Using Background Flows
Need to start a new flow but don't want to interrupt contacts from their current flow? Try out a Background flow!
Product Updates
NEW: A Simplified & Secure API Tokens Interface
We've overhauled the UI for API Tokens to improve your experience and provide greater security.
Product Updates
NEW: Adding Internal Notes on Contact Pages
You can now add private notes to contact detail pages that only your colleagues can view.
Best Practices
How to Create a Phone Call Flow
Sometimes you just need to call. Using Interactive Voice Response (IVR) in your flows enables you to enhance your reach to contacts.
Product Updates
NEW: WhatsApp Templates on Broadcasts
You can now add your WhatsApp templates to Broadcast messages!
Product Updates
NEW: WhatsApp Templates Tab
We've upgraded our UI to now include a WhatsApp Templates section so you can easily view your templates in one place.
Customer Profiles
Finding Success Online: A USAID & Kefeta App
The FSO bot is a free digital literacy program for youth in Ethiopia using TextIt, Telegram, and Zapier.
Product Updates
Targeting your Audience
Use flow start options to narrow the field and only message necessary contacts.
Product Updates
WhatsApp Templates: Buttons & Attachments
Words alone may not be enough to convey your message effectively. You can now send attachments and buttons with templates.
Product Updates
Using @webhook
We have pushed changes to support getting webhook response headers in expressions. @webhook is now an object with properties like status, JSON & headers.
Product Updates
Navigating Your WhatsApp Integration
How to craft seamless conversations in the world of WhatsApp messaging
Product Updates
Give your Flows a Human Touch with Tickets
Escalate contacts from automated flows to human agents. Assign, respond to & close tickets- all without ever leaving your workspace.
Best Practices
Where to Begin: A New User Guide for Mastering Flows
Prefer step-by-step guides over video? We've got you covered.
Product Updates
Scheduling Messages for the Future
Pre-program the launch of messages in the future so you never have to worry!
Best Practices
Testing your Flow
Here's why you should test your flow before launching.
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