Sending Email from TextIt

TextIt’s Send Email action is vital to self-service chatbots and standalone messaging workflows alike, as it allows you to notify yourself, your team, or even the active user when a certain condition is met, e.g. a support request is submitted. A chatbot can’t handle every situation, and we don’t believe it should. While they’re great for tedious tasks like registering a user, processing a purchase, checking the weather or booking a flight, a human touch is essential to providing a flexible, reliable and amicable service. After all, more than 8 out of 10 (85%) consumers not only want to be able to receive information but also reply to businesses or engage in a conversation. 

Using your own Address

By default, TextIt sends emails from no-reply@textit.in. If you’d like to add your own address, simply navigate to your account’s settings page and click the email icon.

Here we’re using a Gmail-hosted email address. You’ll want to plugin your email address, host URL, credentials, port and encryption preference. In the example above, encryption needs to be set to TLS because that’s the protocol Gmail’s SMTP port 587 uses.

Gmail-Specific Considerations

If you want to link a Gmail address to TextIt, you’ll need to switch the ‘Allow less secure apps’ setting in your Gmail account’s ‘Connected apps & sites’ page to ‘ON’:

https://myaccount.google.com/security#connectedapps

Note that a standard Gmail account is limited to 500 emails per day. Learn more about Gmail’s limits here:

https://support.google.com/mail/answer/22839?hl=en