In today's fast-paced world, clear and effective communication is crucial for engaging with contacts. One powerful tool to achieve this is through Interactive Voice Response (IVR) flows. These systems allow you to send and receive voice messages, providing a richer and more interactive experience than traditional text-based methods alone. Let’s dive into the benefits of IVR flows and how you can set one up for your needs.
☎️ Rich Communication: Voice messages inherently convey more nuance than text messages. The tone, character, and length of a voice message can make the communication more personal and effective. This added depth can be crucial in conveying important information or providing a more empathetic touch.
⏰ Real-Time Interaction: IVR flows are synchronous, meaning that clients and beneficiaries are actively engaged throughout the call. This immediate interaction helps maintain attention and ensures that your message is received and understood as intended.
✋ Accessibility: Voice flows are particularly valuable in reaching communities with limited literacy. Since these systems don't require reading or writing skills, they can effectively communicate with a broader audience, ensuring that important messages reach everyone who needs them.
To get started with an IVR flow, follow these steps:
Ensure Compatibility: Voice flows are available for accounts with voice-enabled Twilio or Vonage numbers. If neither of these services offers voice-enabled numbers in your country, you can still use Twilio to add voice functionality to an Android channel.
Create a New Flow: Navigate to the flows tab in your dashboard & click 'New Flow'. Set the flow type to 'Phone Call' from the drop-down menu and click 'Create'.
Need More Help? If you have any questions or need further assistance, don’t hesitate to reach out. Send us a message via the support widget located in the bottom right corner of our website.